Refund policy

For all enquiries relating to refunds, please email sales@fishcareaustralia.com and MAKE SURE TO use your order number and refund, this will allow our automated systems to notify us and respond to you in person.

Example

Subject: FCA#1116 refund 

Refunds relating to damaged items: Please take photo's of the damage before opened and after opening, this will allow us to quickly process a return to you and claim the loss on insurance.

Approved refunds are processed within 1-5 business days.